Micawber Media LLC ("we," "our," or "us") operates the Lezuna mobile application and website located at lezuna.com (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Service. Please read it carefully.

1. Information We Collect

Information You Provide Directly

• Account information: Name, email address, and password when you create an account.
• Booking information: Service type, preferred appointment times, and any notes you submit during the booking process.
• Payment information: Payment card details are collected and processed by Stripe, our third-party payment processor. We do not store full card numbers on our servers.
• Communications: Any messages or feedback you send us directly.

Information Collected Automatically

• Location data: With your permission, we collect your precise location to show med spa appointments near you. You may disable location access at any time in your device settings.
• Device information: Device type, operating system version, unique device identifiers, and app version.
• Usage data: Features you use, searches you perform, appointments you view or book, and time spent in the app.
• Log data: IP address, browser type, referring URLs, and crash reports.

Information from Third Parties

If you connect your account to a third-party booking platform (such as Mindbody, Vagaro, or Boulevard), we may receive booking history and profile information from those platforms in accordance with their privacy policies and your permissions.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service
• Show you available med spa appointments near your location
• Process bookings and payments
• Send booking confirmations, reminders, and service-related notifications
• Respond to your questions and provide customer support
• Detect, investigate, and prevent fraudulent transactions and other illegal activity
• Comply with legal obligations
• Send you marketing communications (with your consent, and you may opt out at any time)

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

With Med Spa Providers

When you book an appointment, we share relevant booking details (your name, contact information, and service requested) with the med spa you are booking with so they can prepare for your visit.

With Service Providers

We work with trusted third-party vendors who help us operate the Service, including payment processing (Stripe), cloud hosting, analytics, and email delivery. These parties are contractually obligated to protect your data and may only use it to perform services on our behalf.

For Legal Reasons

We may disclose your information if required by law, subpoena, or other legal process, or if we believe disclosure is necessary to protect the rights, property, or safety of Micawber Media LLC, our users, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

4. Location Information

The Service requires location access to function properly. We use your location only to find med spas near you and to improve search relevance. We do not share your precise location with med spas or third parties without your explicit consent. You can revoke location permissions at any time in your device settings, though some features of the Service may not work without location access.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal, tax, or regulatory purposes.

6. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

The Service is not directed to children under the age of 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

8. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal limitations.
• Opt-out: Opt out of marketing communications at any time by clicking "unsubscribe" in any email or contacting us directly.
• Data portability: Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at privacy@lezuna.com.

9. Third-Party Links

The Service may contain links to third-party websites and services (including med spa booking platforms). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the app and updating the "Last Updated" date above. Your continued use of the Service after changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Micawber Media LLC
1885 FM 2673, Suite H31
Canyon Lake, TX 78132
Email: privacy@lezuna.com