1. About Lezuna

Lezuna is a platform operated by Micawber Media LLC, a Texas limited liability company ("Company," "we," "our," or "us"), located at 1885 FM 2673, Suite H31, Canyon Lake, TX 78132. Lezuna connects consumers with licensed medical spa providers ("Providers") by displaying real-time appointment availability and facilitating bookings. We are a technology platform, not a medical spa or healthcare provider.

2. Eligibility

You must be at least 18 years of age to use the Service. By using Lezuna, you represent and warrant that you are 18 or older and have the legal capacity to enter into a binding agreement. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Account Registration

Some features of the Service require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at support@lezuna.com if you suspect unauthorized access to your account.

4. Bookings and Appointments

Booking Process

When you book an appointment through Lezuna, you are entering into a direct appointment agreement with the Provider. Lezuna facilitates that booking but is not a party to the service relationship between you and the Provider. The Provider is solely responsible for delivering the services you book.

Booking Deposits

Some bookings require a deposit to hold your appointment. Deposits are charged at the time of booking and are applied toward the cost of your service. Deposit amounts are displayed clearly before you confirm a booking.

Cancellation and Refunds

• Cancellations made more than 24 hours before the scheduled appointment are eligible for a full refund of the deposit.
• Cancellations made less than 24 hours before the appointment may forfeit the deposit, at the Provider's discretion.
• No-shows forfeit the deposit.
• If a Provider cancels your appointment, you will receive a full refund of any deposit paid.

Refund requests must be submitted through the app or by contacting support@lezuna.com.

Provider Responsibility

Lezuna does not employ or supervise Providers and is not responsible for the quality, safety, or outcome of any services performed. All services are performed by independent licensed Providers. You should verify a Provider's credentials, licensure, and reviews before booking.

5. Payments

Payment processing is handled by Stripe, Inc. By making a payment through the Service, you agree to Stripe's Terms of Service and Privacy Policy. We do not store your full payment card information. You authorize us to charge the payment method on file for any deposits or fees associated with your bookings.

6. User Conduct

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Impersonate any person or entity or misrepresent your affiliation with any person or entity
• Submit false, misleading, or fraudulent bookings
• Harass, abuse, or harm Providers or other users
• Attempt to gain unauthorized access to any part of the Service or its related systems
• Scrape, crawl, or data-mine the Service without our express written permission
• Interfere with or disrupt the integrity or performance of the Service
• Use the Service to compete with or replicate Lezuna's core functionality

7. Intellectual Property

All content, trademarks, logos, software, and technology associated with the Service are owned by or licensed to Micawber Media LLC. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for its intended purpose. Nothing in these Terms grants you any right to use our trademarks, trade names, or branding without our prior written consent.

8. Third-Party Services and Links

The Service integrates with third-party booking platforms (Mindbody, Vagaro, Boulevard, and others) and may contain links to third-party websites. We are not responsible for the content, practices, or terms of any third-party services. Your use of third-party services is governed by their own terms and privacy policies.

9. Medical Disclaimer

Lezuna is a booking platform only. Nothing on the Service constitutes medical advice, diagnosis, or treatment. The services available for booking (including but not limited to injectables, laser treatments, and wellness procedures) are medical or cosmetic procedures performed by licensed professionals. You assume all risks associated with elective cosmetic and medical procedures. Consult a qualified healthcare provider before undergoing any treatment.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICE.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MICAWBER MEDIA LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED DOLLARS ($100).

12. Indemnification

You agree to indemnify, defend, and hold harmless Micawber Media LLC and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any content you submit or transmit through the Service.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from or related to these Terms or the Service shall be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, except that either party may seek injunctive or other equitable relief in a court of competent jurisdiction. The arbitration shall take place in Comal County, Texas. YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

14. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by updating the "Last Updated" date and, for significant changes, by in-app notification or email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Termination

We reserve the right to suspend or terminate your access to the Service at any time, with or without cause, with or without notice. You may delete your account at any time through the app settings. Upon termination, all licenses granted to you under these Terms will immediately terminate. Sections 7, 9, 10, 11, 12, and 13 survive termination.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Micawber Media LLC regarding the Service and supersede all prior agreements and understandings. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Us

Questions about these Terms? Contact us:

Micawber Media LLC
1885 FM 2673, Suite H31
Canyon Lake, TX 78132
Email: legal@lezuna.com